In order to process return of products for repair, replacement or credit, please be sure to include the following information:
- Copy of the original invoice
- The reason for the return
- Your daytime phone number
We are not required to provide a refund or replacement if you:
- changed your mind
- ordered the wrong item
- found the goods cheaper elsewhere
- were aware of the relevant fault before buying the goods
- damaged the goods by misusing them, including inappropriate mounting and wiring
But you can choose a refund or exchange if an item has a major problem.This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description or
- doesn't do what we said it would, or what you have asked for and cant be easily fixed.
Alternatively, you can choose to keep the item and we may mutually agree to compensate you for any drop in value. If the problem is not major, we reserve the right to repair the item within a reasonable time. If not repaired within a reasonable time the item will be replaced if in stock or a refund provided if not stocked any longer. The Australian Consumer Law provides you with statutory rights and "consumer guarantees". This Returns Policy is in addition to your rights and remedies under the "consumer guarantees". You must present proof of purchase to Raslarr Engineering when returning a product.
Refunds (if any) will be issued in the same form of tender as the original purchase transaction (cash, credit card, EFT, Paypal) and it's the customers responsibility to produce proof of purchase. Raslarr Engineering reserves the right to access the condition and age of the returned goods prior to providing a remedy: and/or refer the item to the manufacturer of the goods for assessment to determine whether or not you are entitled to a remedy.
Unless we have supplied incorrect goods, all return postage/shipping costs are the responsibility of the purchaser. Once Raslarr Engineering has the goods, we will assess the fault and provide an appropriate remedy. If the goods have a fault, Raslarr Engineering will provide compensation for your return postage.